Purchase procedures
Quattro Tires puts at your disposal a simplified way to purchase tires or wheels online in three easy steps:
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Tire Search
Quattro Tires offers you the opportunity to find the tires that best suit your needs through various methods. First, you can perform a search by size using a small table located on the homepage of the website. Using this table, you must identify the width, aspect ratio, and diameter you desire by selecting them from the dropdown menu. The table on the homepage also demonstrates how to identify the required size and dimensions for your vehicle. For further details, please refer to the (HELP) section. Once you have selected the required width, aspect ratio, and diameter using the dropdown menus, you must identify the type of tire you wish to purchase. This can be winter tires or all-season/summer tires.
By selecting one of the two choices presented, you will be directed to a page where you must select the type of vehicle (car or light truck/SUV). On the next page, you will be presented with the different brands and models held by Quattro Tires that would be compatible with the size, aspect ratio, and diameter you have selected. On this page, you will be able to compare models and prices of tires compatible with your vehicle.
In addition, Quattro Tires also offers you the option to search by manufacturer. When you are on the homepage of the site, you can find the tires you want by clicking on the manufacturer's logo. When you click on the logo, you must once again identify the type of tire you are looking for: whether it is a winter tire or an all-season/summer tire, as well as the type of vehicle (car or truck). Subsequently, you will be automatically directed to the page where the various tire models of the selected brand are found. Once you have identified the model of interest from the list, you will have access to the description, more information, and all available dimensions for that specific model (whether it is available or out of stock). Finally, by selecting the required size, you can proceed to the second step of the purchasing process.
Furthermore, Quattro Tires offers you the opportunity to search for a specific model or size of tires using a keyword search. To do this, the customer must enter one or more keywords or a few letters of a keyword in the small "search" bar located in the top right corner of the homepage of the website. It should be noted that the search depends on the accuracy of the identified keywords. This type of search may sometimes not work.
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Tire Purchase
Once the customer has found the model of tires they wish to purchase, they must ensure that it is the correct size, aspect ratio, and diameter. After reviewing the delivery conditions, the customer can purchase the tire(s) in question by clicking the "buy now" button.
When the customer clicks the "buy now" button, they will be redirected to the page used to confirm the order. On this page, the customer must indicate the quantity of tires they wish to purchase and enter the postal code of the delivery location to determine the final price of the order. When the customer enters the quantity and postal code of the delivery location, they will be able to see the purchase and delivery costs of the selected tire(s).
The final cost of the product(s) includes: the unit price of the tire multiplied by the quantity of the desired model, the cost associated with the delivery of the tire(s) (automatically calculated based on the delivery location), the government fees of three (3$) dollars per tire purchased (see "help, other fees and taxes" section), and sales taxes (GST and QST).
Once the customer has reviewed and accepted the costs and sales conditions, they can press the "confirm order" button to be automatically redirected to the Paypal transactional site. The customer must then enter their personal information to complete the transaction.
It is important to note that Quattro Tires ensures the security and confidentiality of information by automatically redirecting the customer to the Paypal site. Thanks to Paypal, Quattro Tires does not have access to your personal information such as your bank account numbers or credit card numbers.
After entering their personal information, the customer can validate the various costs related to the purchase, as well as the total order. They must confirm the order by clicking on the "review order" and "continue" buttons. Once the information is entered and the order is confirmed, the customer will be notified by email of the successful transaction and will receive a proof of purchase.
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Tire Delivery
Once the transaction is completed, the tire(s) will be delivered within three (3) to seven (7) business days from the day following the transaction. Delivery should take place between 8:00 a.m. and 5:00 p.m. Quattro Tires will contact you 24 to 48 business hours before the scheduled delivery date to confirm the order and delivery location. Quattro Tires offers you the option to have the tire(s) delivered to your home or even to your workplace, to avoid any inconvenience associated with delivery. You can also provide authorization to leave the contents of the order in a secure location in case of absence. Note that following delivery, Quattro Tires cannot be held responsible in case of theft, so it is important to ensure that the secure location is indeed secure.
Delivery to your workplace: it will be necessary to present a piece of personal identification with a photo at the time of receipt, if it takes place at the client's workplace.
It is the customer's responsibility to verify the accuracy of the order, to ensure upon receipt of the delivery that the merchandise received is indeed the one ordered. In the event of an order error on the part of Quattro Tires, the error will be corrected as soon as possible by reshipping the expected merchandise. Quattro Tires is in no way responsible for errors or omissions made by the customer when placing the order. Whether it is an error in model, size, width, dimension, load rating and/or speed, etc., and in these situations, fees may apply for an exchange and/or return.